Client Overview

Industry: FinTech (Payment Gateway Solutions)
Client Profile: A leading provider of secure and scalable payment gateway services, catering to a global network of merchants. Their mission is to streamline digital transactions while ensuring compliance, speed, and reliability. As the company scaled, it sought to modernize its legacy systems, reduce operational bottlenecks, and enhance customer satisfaction through automation.

 

Challenges

  1. Manual Processes:
    • Merchant onboarding, underwriting, and annual reviews relied heavily on manual interventions, causing delays and human errors.
    • Staff dependency led to slower turnaround times, especially during holidays.
  2. High Operational Costs:
    • Dedicated server infrastructure and large staff teams increased expenses.
    • Outdated .NET 4.x framework posed security risks and performance limitations.
  3. Scalability Issues:
    • Inability to process multiple merchant applications simultaneously.
    • Lack of event-driven architecture for daily data synchronization between internal systems.
  4. Customer Dissatisfaction:
    • Lengthy onboarding and review processes frustrated merchants.

 

Solutions

WHIZTEK implemented serverless, automated architecture using .NET 8.0 for enhanced security, performance and compatibility, and AWS services for cost-efficient architecture and automated services.

Benefits

  • Faster Processing:
    • Merchant onboarding time reduced from days to hours.
    • Zero delays during holidays or staff shortages.
  • Cost Savings:
    • 40% reduction in server and staff costs.
    • No dedicated server maintenance required.
  • Scalability & Reliability:
    • Ability to process hundreds of merchants concurrently.
    • Robust .NET 8.0 framework improved system uptime by 30%.
  • Enhanced Customer Experience:
    • 24/7 automated workflows ensured quicker merchant activation and support.
    • Transparent communication via automated emails boosted satisfaction scores by 50%.
  • Future-Ready Infrastructure:
    • Event-driven architecture supports seamless scaling and integration with emerging technologies.

 

Conclusion
By adopting serverless technologies and modernizing Client’s stack, WHIZTEK transformed the Client’s platform into an agile, cost-effective payment gateway. Automation eliminated manual bottlenecks, while the .NET 8.0 upgrade fortified their platform’s security and performance.